I picked up my friend from hospital yesterday after she had some general anaesthetic they would not release her without an escort. The place was filed with people having all sorts of laser eye surgery and check ups. The staff were great, even though it's a production line, I still felt they cared a lot.

The waiting area was filled with half asleep patients. That's the recovery room so they come out of their anaesthetic and can make sense of the world before they go home. One nurse, she wasn't so friendly, she turned off the TV everyone was watching because she didn't like the show then handed my friend an envelope for customer satisfaction survey... The nurse didn't get the irony, but I did.